Frequently Asked Questions (FAQs) (

A: It’s easy, just click on the item you are interested in, but you need to sign-up or sign-in first to purchase our item. Then click ADD TO CART. To delete items from your shopping bag, mark the item you wish to delete, then click UPDATE CART. To complete your order, click CHECKOUT.

A: You can be assured that all your personal information will be kept private and confidential. For more information you can read Privacy Policy

A: To register with, you will need to provide us your name, mailing address and email address. When you make your purchase, we will also require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order. We may also, from time to time, use your contact details to inform you of our latest arrivals and deals, as well as other new services via email. If you prefer to not receive these updates, you may unsubscribe at any time.

A: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

At present we accept Visa and Master Credit Cards, Direct Debit into our Maybank Account, Online E-Banking from 8 Malaysian Banks from customer saving or current account. For now, acceptable currency is in Ringgit Malaysia (RM). Please note you have to UNABLE COOKIES and Pop-Up windows, otherwise you will not be able to make a payment by online E-Banking. To allow Cookies go to Tools-Internet Options-Privacy and unblock Pop-up windows or Cookies.

a) How quickly will my order arrive?

West Malaysia: Standard Shipping Method: Rate depends on item. Package will arrive in 3 – 5 days

East Malaysia: Sabah, Labuan & Sarawak: Standard Shipping Method: Rate depends on item. Package will arrive in 5 – 7 working days

For further details please go to Delivery Policy

b) What method do you use for shipping?

Order fulfillment will be done by the Sellers. They will determine the best courier company (ies) for your order.

c) What if my order gets Lost?

All orders shipped through courier companies are shipped with registration or airway bill numbers (AWB Number) and if you don’t receive your package within 2 weeks, we will use this registration numbers (AWB Number) to investigate location and status of your parcel. If you wish to insure your parcel, let us know in advance, we will inform you by e-mail the insurance charges.

d) How much is my refund?

We will refund full value of your order, including shipping costs, within thirty (30) days of receiving your notice of contract cancellation. If we do not receive your return shipment, we will arrange to have it collected from you at your cost. Items can only be replaced with the same item in the same size, subject to availability, or for another product at the same price, subject to availability. Alternatively, you may opt for a credit refund. Myhandyshoppe does not offer cash refunds. Please click here to read our Return Policy

A: If you have any questions, you can ask the forum or contact us here. We will be happy to assist you. You can reach us either by email ([email protected]) or hotline (013.206.1038). We also have online chat system during office hours (9am-6pm).

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